While digital fingerprints typically produce better fingerprint images, sometimes when a person submits their prints to the requesting party, they may be “rejected” or “unclassifiable” for a variety of reasons. If the fingerprints you obtained from South Sound 911 are rejected, you can visit our office during business hours and we will take your fingerprints once more, at no charge. Please bring documentation showing that your prints were rejected. We do not issue refunds for rejected fingerprints.

Very smooth or dry skin, or those with “worn down” fingertip ridges are more difficult to print. The best thing you can do to reduce the chances of having your fingerprints rejected is to moisturize. This will reduce dryness and help skin ridges heal. However, please refrain from using lotion the same day you are fingerprinted. (Lotion has great benefits with long-term use, but may leave a residue on fingertips which make the printing process more challenging.)