South Sound 911 uses an online Records Portal to make requesting copies of police/incident reports, CAD logs, and 911 audio recordings, more efficient and transparent.
Using the online portal ensures that records personnel have all of the information needed to process your request. It also offers the convenience of receiving records electronically and allows the requestor to check the status of the request at any time.
If you do not already have an account, you will need to create one in order to submit a request using the portal. These instructions or this video may be of assistance.
Are you from a criminal justice agency? Request records via our Criminal Justice Portal.
If you prefer to submit a request via mail, please send to ATTN: Records Custodian, South Sound 911, 3580 Pacific Ave., Tacoma WA 98418.
Please note:
- South Sound 911 responds to requests for public records in accordance with the Public Records Act, RCW 42.56.
- Public Records Act exemptions can be found this within RCW 42.56 and this Municipal Research and Services Center publication.
- South Sound 911 holds only certain records for its partner law enforcement agencies.
- South Sound 911 may charge fees pursuant to the fee schedule.
- South Sound 911 Resolution No. 2025-03 – electing not to maintain a records index referenced in RCW 42.56.070.
- South Sound 911 is required by law to keep recordings of 911 telephone conversations for 90 days.
Records Maintained by Other Agencies
South Sound 911 does not hold law enforcement investigative files, photos, dash or body camera footage, audio recordings (other than 911 calls/dispatch radio) or fire department records. Those records are held by the originating agency and requestors should contact the agency directly.
Law Enforcement Agencies
- Bonney Lake Police Department
- Buckley Police Department
- DuPont Police Department
- Eatonville Police Department
- Edgewood Police Department
- Fife Police Department
- Fircrest Police Department
- Gig Harbor Police Department
- Lakewood Police Department
- Milton Police Department
- Orting Police Department
- Pierce County Sheriff’s Office
- Puyallup Police Department
- Roy Police Department
- Ruston Police Department
- Steilacoom Public Safety Department
- Sumner Police Department
- Tacoma Police Department
- University Place Police Department
Fire Agencies
- Anderson Island Fire Rescue
- Ashford-Elbe Fire & Rescue
- Browns Point-Dash Point Fire Department
- Buckley Fire Department
- Town of Carbonado Fire Department (see also Buckley Fire Dept.)
- DuPont Fire Department
- East Pierce Fire & Rescue
- Gig Harbor Fire & Medic One
- Greenwater/Crystal Mountain Fire Department
- Key Peninsula Fire Department
- McNeil Island Fire Department
- Pierce County Fire District 6 (includes recently merged agencies: Central Pierce Fire & Rescue, Graham Fire & Rescue, Orting Valley Fire & Rescue)
- Riverside Fire & Rescue
- Ruston Fire Department
- South Pierce Fire & Rescue
- Tacoma Fire Department
- West Pierce Fire & Rescue
Additional Records Resources
- Collision Reports – Please visit the Washington State Patrol. WSP is the central repository for all Police Traffic Collision Reports (PTCRs). PTCRs may be requested from their site regardless of where the collision occurred. Collision reports for some agencies we support may be available through our records management system. For others, reports are maintained exclusively by WSP.
- Court Records – Use the State of Washington Courts records request page to identify what type of record you seek or use the Washington State Court Directory to locate the appropriate court. South Sound 911 does not keep court records or documents such as judgments, dispositions, sentencing, etc.
- Criminal History or Background Check – Criminal history records may be obtained for non-criminal justice purposes, but is limited to conviction information only. Contact the Washington State Patrol.
Receiving your Records
If you successfully submitted a request via the Records Portal, you may check the status of your request(s) anytime. Log into the portal and go to View My Requests, then click the request’s Details button and look for the “Status” located under the Reference Number.
When a record is released, you will receive an email instructing you to log into the portal to view the record.
Please note that the Public Records Act does not require South Sound 911 to do research, explain data, answer questions, or create new records for a request; however, the Call for Service Code and Disposition Code list may be helpful in deciphering certain records.
Additional Questions?
If you have additional questions that were not answered on this page, feel free to email us at PDR@southsound911.org or call 253-287-4900.