South Sound 911 offers the excitement and pride of a career in public safety, without the physical demand and danger that comes with police or fire/EMS work. And there are a variety of career opportunities available which one might not typically associate with 911, but they are all important to help keep the agency running smoothly. There may be opportunities in operations — such as 911 call taking and dispatch — or positions in technology or administration.
What’s more is that South Sound 911 offers excellent medical, dental and vision benefits, paid vacation and sick leave, participation in the state retirement program, and competitive wages — including the highest 911 and dispatch wages in Washington!
We invite you to explore our website to learn more about the agency, and we encourage interested applicants who meet our hiring standards to apply for the opportunities below.
- Client Services Technician ($65,294 – 79,365/yr) – Looking to fill two (2) vacancies in the Support Center help desk in South Sound 911’s Technical Services department. Support Center CSTs are customer service-oriented staff who help resolve technical questions, troubleshoot computer and application problems, and assist with other technical efforts. To apply, submit a letter of interest and resume to HR@southsound911.org by 5 p.m. on Monday, April 1.
If you are interested in any of the opportunities in our Communications and Records departments, please visit the Public Safety Testing website to create an applicant profile, schedule your required “Dispatch Written” exam1, and begin the application process.
Want to learn more about our Communications and Records careers? Join us for a Recruiting Informational Session exploring South Sound 911 careers in 911, dispatch, and police records management on Friday, May 10, 2 p.m., at Tacoma Police Department headquarters, room 1210 (3701 S. Pine St. Tacoma). RSVP to HR@southsound911.org to attend. If you want, you can choose to stay and take the written exam1 from Public Safety Testing at 4 p.m.!
1 Public Safety Testing charges a minimum $33 fee for “Dispatcher” testing. When you select South Sound 911 as an agency to test for, it applies to all of the Communications and Records openings listed above, not just the dispatcher position.
For a list of South Sound 911 job classifications, visit the Job Descriptions page.
Health and other employee benefit information may be found on the Benefits page.
South Sound 911 is an Equal Opportunity Employer. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age (over 40), marital or veteran status, disability, sexual orientation, or any other basis prohibited by federal, state and local laws.
Openings in the Communications and Records departments are filled by candidates who successfully complete South Sound 911’s competitive hiring process:
- Public Safety Testing “911 Dispatch” written exam1 and completed Personal History Statement. Applicants who pass the exam and meet South Sound 911’s hiring standards will be contacted to complete the next step.
- South Sound 911-administered CritiCall pre-employment test. This test evaluates a candidate’s multitasking abilities, memory recall, prioritization, call summarization, typing speed and accuracy, and cross-referencing skills.
- Panel interview with division managers and training personnel.
- Conditional offer, pending successful completion of the remaining hiring steps. (Candidates should not quit their current job or relocate based on this offer.)
- Background check, which includes fingerprinting and an in-person psychological evaluation. This process takes approximately 30 days. Communications candidates will also be invited to a double-plug/sit-along with dispatchers and call takers.
- Final interview with deputy directors.
- Medical examination and drug screen.
- After approval from the executive director, a formal offer of employment is extended!
If you have additional questions about the hiring process, please email Employee Relations & Risk Management.