The 911 Program Office supports the critical 911 system and service needs of Pierce County’s community.

Our highly qualified staff participates in multiple statewide committees that set the technical and operational standards throughout the state and across the nation.

Program Coordinator

Public Education

The Public Education Coordinator’s mission is to provide high-quality, consistent, relevant, and varied educational messaging, programs and opportunities for the purpose of ensuring efficient public use of the 911 system in Pierce County. 


The mission of the Training Coordinator is to ensure that a consistent, high quality 911 workforce is available throughout the state. To provide training opportunities within Washington state to improve and foster equal levels of consistency and professionalism. This will be accomplished by providing support for public safety answering point (PSAP) personnel in the proper methods and techniques used in answering, processing and transferring 911 calls and to support 911 services statewide.


The GIS Coordinator’s mission is to coordinate the geographical information systems within Pierce County by resolving complex addressing and road geometry issues using detailed GIS analysis. The GIS Coordinator works closely with the 911 Coordinator to ensure the industry’s best practices are being followed. They are responsible for continuous analysis and maintenance of various GIS data sources as these play a critical role in 911 calls routing to the correct 911 public safety answering point (PSAP) for assistance.

911 Centers in Pierce County

Joint Base Lewis-McChord (JBLM) Emergency Communications Center
JBLM, Washington 98433
Processes 911 calls for the military installation, as well as travelers on the I-5 corridor.

South Sound 911
Tacoma, Washington 98418
Processes 911 calls for all 38 local police and fire agencies in Pierce County.

Washington State Patrol – District 1
Tacoma, Washington 98445
Processes 911 calls for the state and federal limited access roadways within Pierce County, including I-5, I-705, Highway 16, Highway 512, Highway 167, and Highway 410.

Program Office Contacts

General Contact

911 Program Manager
Nicholas Sylvain

Public Education Coordinator
Jessica Kulaas

Training Coordinator
Carly Swanson

GIS/Mapping Coordinator
Rhonda Perozzo