South Sound 911's Records department provides services for the law enforcement and criminal justice communities, and the public.

Behind-the-scenes, the Records department provides law enforcement and criminal justice services 24 hours a day, seven days a week. As an information custodian, the department maintains various reports and records for the Pierce County Sheriff’s Department and the Tacoma, Lakewood, University Place, Edgewood, Roy and Ruston Police Departments. This work includes the receipt, duplication, distribution, filing and storing of information, as well as the auditing and validating of information, and the maintenance of retention and destruction schedules. Personnel also operate 24-hour data radio channels to work closely with patrol units to confirm warrants, coordinate impounds and perform various searches to provide assistance.

Public Counter Services

The Records department may be most recognized for providing a variety of services at South Sound 911's public counter. The counter, located at 945 Tacoma Ave. S. in Tacoma, is open weekdays from 8:30 a.m. to 4 p.m., and Saturdays from 8:30 a.m. to 3 p.m., excluding holidays. [** NEW BUSINESS HOURS EFFECTIVE NOV. 18, 2019: Tuesday-Saturday, 8:30 a.m. to 4 p.m. Closed Sundays, Mondays and holidays.**] Some services may have limited service hours or may be available online; please see the relevant service page for more information.