Public Safety Communications Center

South Sound 911 now occupies a new unified, regional 911 communications center in Tacoma which will serve communities and first responders countywide.

Project Updates

  • Oct. 25, 2021 – South Sound 911 board members, and Executive Director Deborah Grady and Tacoma Mayor Victoria Woodards, celebrated the official grand opening of South Sound 911’s new headquarters with a ribbon cutting and flag raising ceremony. Pictured below from left: Dan Rankin, Bruce Dammeier, Victoria Woodards, Lillian Hunter, Julie Door, Deborah Grady, Mike Brandstetter, Pat McElligott, and Matt Holm.
  • July 14, 2021 – South Sound 911 announced its public counter will officially open Tuesday, July 20!
  • July 2021 – The first of South Sound 911’s staff are expected to begin moving into the new facility in mid-/-late July. Customers and visitors with appointments are advised to check our website and social media to confirm our location before visiting. The move will occur in phases beginning with administrative, technical and Records staff, followed by 911 and dispatch operations relocating in phases over several weeks.
  • 2020 – Construction progress and notices are posted on the Construction page.
  • Sept. 19, 2019 – The official groundbreaking ceremony was held at 10 a.m. at the site of the future PSCC (3580 Pacific Ave., Tacoma). South Sound 911 Board of Director members and Executive Director Andrew Neiditz participated, as did Tacoma Mayor Victoria Woodards and Pierce County Sheriff Paul Pastor.
  • Aug. 19, 2019 – After Board of Director approval, South Sound 911 issued a Notice of Award to Kassel & Associates, Inc., for a $32.7 million construction contract. Kassel & Associates, Inc., was the apparent low bidder in a bid process which concluded in July. With the construction bid coming in under estimates, the cost of the facility is $59 million — under budget from the original $65 million estimate.
  • July 23, 2019 – The Pierce County Council approved Ordinance 2019-46, authorizing the issuance of limited tax general obligation bonds for construction of South Sound 911’s PSCC. The amount is not to exceed $65 million.
  • June 13, 2019 – The pre-bid conference was held at 1:30 p.m. at West Pierce Fire & Rescue Station 20 (10928 Pacific Hwy SW, Lakewood).
  • June 5, 2019 – Construction bid documents were posted on the Daily Journal of Commerce website. The final size of the building is 74,528 sq. ft.
  • April 2019 – The Traffic Impact Analysis was published, as well as the responses to the City of Tacoma’s Traffic Engineering’s initial comments.
  • Mar. 15, 2018 – At a special meeting, the South Sound 911 Policy Board authorized a contract with CallisonRTKL to design the public safety communications center. The unanimous vote supported a contract which includes schematic design, design development and the preparation of construction documents, as well as consultation during the construction phase. 
  • September 2017 – CallisonRTKL was awarded a contract to perform programming and pre-design architectural and engineering services for the PSCC. 

Public Meetings

No meetings are currently scheduled. Notice of any future community meetings will be posted on this website and on South Sound 911 social media. We encourage individuals interested in South Sound 911 to subscribe to news updates, “like” our Facebook page, or follow @SouthSound911 on Twitter.

Persons with disabilities needing a reasonable accommodation for any of these public meetings should call 253-287-4900 or email

Past meetings

    • Virtual Community Meeting: Wednesday, Dec. 9, 2020, 6-7 p.m. South Sound 911 leaders provided a construction update including the timeline for occupancy, and site security. Download the meeting notes and images.
    • Wednesday, Aug. 28, 2019, 6-7 p.m. at Tacoma-Pierce County Health Department’s auditorium (3629 South D St., Tacoma). Download the presentation. Representatives from Kassel & Associates, Inc., discussed community concerns regarding work hours, traffic, parking, security, and debris, as well as an overview of the 18 month construction timeline. 
    • Wednesday, Aug. 22, 2018, 6-7 p.m. at Tacoma-Pierce County Health Department’s auditorium (3629 South D St., Tacoma). Download the presentation and the attendee-requested site overlay. South Sound 911 Executive Director Andrew Neiditz, and Steve Dwoskin and David Chamness of CallisonRTKL discussed the vision for the public safety communications center (PSCC) at an evening community meeting. Attendees saw renderings of the proposed building, as well as the site layout and possible landscaping plan.
    • Thursday, Feb. 22, 2018, 6-7 p.m. at Tacoma-Pierce County Health Department’s auditorium (3629 South D St., Tacoma). Download the presentation. South Sound 911 and Chris Beza of CallisonRTKL provided a project update at a community meeting. Mr. Beza highlighted the work that has been completed since November, and showed a number of site options which were explored. The design team is recommending that South Sound 911 construct a single, three-story building on the site, situated with setbacks required for an essential facility.
    • Wednesday, Nov. 29, 2017, 6-7 p.m., at Tacoma-Pierce County Health Department auditorium (3629 South D St., Tacoma). Download the presentation.
    • Wednesday, Jan. 11, 2017, 6-7 p.m., at Tacoma-Pierce County Health Department auditorium (3629 South D St., Tacoma). Community members learned about the county’s plans to demolish the old Puget Sound Hospital to make way for South Sound 911’s public safety communications center. Co-hosted with Pierce County.

Previously, leaders from South Sound 911 and the Pierce County Council provided briefings about the agency’s plan at several public meetings around the county in spring 2015 and joint meetings with Tacoma-Pierce County Health Department and Pierce County Councilmembers in 2016.

Project Background

When Pierce County citizens voted in support of public safety in November 2011, South Sound 911 was created as a part of the consolidation or collocation of six 911 centers. To accommodate this integration, a new public safety communications center will be constructed in the coming years.

A facility planning study completed in 2013 helped lead both the Operations Board and Policy Board to approve a plan for collocated police and fire emergency communications on one site. The facility will include space for 911 and police and fire dispatch, a municipal emergency operations center (EOC), administration, records and public counter services. The site will also accommodate generators, fuel and water tanks, a radio tower for the transmission of public safety radio communications, and adequate employee and visitor parking.

Original space estimates included approximately 55,000 sq. ft. for the emergency communications and EOC and approximately 25,000 sq. ft. for  administrative use. The facility will incorporate multi-use concepts for common space, meeting space, and public space. The facility will cost $59 million (under budget from the original $65 million estimate).

This approach calls for a stand-alone backup facility in the event South Sound 911 is unable to operate in the primary communications center due to a natural or other disaster.