Public Safety Communications Center

South Sound 911 is constructing a new unified, regional 911 communications center in Tacoma which will serve communities and first responders countywide.

 Photo illustration of the public safety communications center from South 36th and Pacific Ave.  Photo illustration of the employee entrance at the future public safety communications center.

Photo illustrations of the envisioned public entry at the corner of Pacific Ave. and South 36th St. (left) and the employee entrance (right) are by CallisonRTKL.

Project Updates

  • May 29, 2019 – Construction bid documents are expected to be posted on the Daily Journal of Commerce website on Wednesday, June 5! The pre-bid conference is scheduled for Thursday, June 13, at 1:30 p.m. at West Pierce Fire & Rescue Station 20 (10928 Pacific Hwy SW, Lakewood). 
  • April 2019 – The Traffic Impact Analysis was published, as well as the responses to the City of Tacoma’s Traffic Engineering’s initial comments.
  • December 20, 2018 – A project update was published in the Infobulletin newsletter.
  • August 30, 2018 – The CallisonRTKL team corrected the space estimates published in community meeting materials and in the the Infobulletin. The current gross floor area is approximately 76,594 sq. ft.
  • August 22, 2018 – South Sound 911 Executive Director Andrew Neiditz and Steve Dwoskin and David Chamness of CallisonRTKL discussed the vision for the public safety communications center (PSCC) at an evening community meeting. Attendees saw renderings of the proposed building, as well as the site layout and possible landscaping plan. [Download the presentation and the attendee-requested site overlay.]
  • March 15, 2018 – At a special meeting, the South Sound 911 Policy Board authorized a contract with CallisonRTKL to design the public safety communications center. The unanimous vote supported a contract which includes schematic design, design development and the preparation of construction documents, as well as consultation during the construction phase. 
  • February 22, 2018 – South Sound 911 and Chris Beza of CallisonRTKL provided a project update at a community meeting. Mr. Beza highlighted the work that has been completed since November, and showed a number of site options which were explored. [Download the presentation.] The design team is recommending that South Sound 911 construct a single, three-story building on the site, situated with setbacks required for an essential facility, such as the public safety communications center (PSCC). 
  • November 29, 2017 – South Sound 911 hosted a community meeting with representatives of the architectural and engineering design team. The team fielded questions and comments regarding the PSCC’s pre-design and design phase. See a copy of the presentation and read a recap in the Infobulletin.
  • September 2017 – CallisonRTKL was awarded a contract to perform programming and pre-design architectural and engineering services for the PSCC. The design team comprised of CallisonRTKL, Architects Design Group and TLC Engineering for Architecture.

Public Meetings

There are no meetings currently scheduled.

Notice of any future community meetings will be posted on this website and on South Sound 911 social media. We encourage individuals interested in South Sound 911 to subscribe to news updates, “like” our Facebook page, or follow @SouthSound911 on Twitter.

Persons with disabilities needing a reasonable accommodation for any of these public meetings should call 253-798-2907 or email

Past meetings

  • Wednesday, Aug. 22, 2018, 6-7 p.m. at Tacoma-Pierce County Health Department’s auditorium (3629 South D St., Tacoma). Download the presentation and the attendee-requested site overlay.
  • Thursday, Feb. 22, 2018, 6-7 p.m. at Tacoma-Pierce County Health Department’s auditorium (3629 South D St., Tacoma). Download the presentation.
  • Wednesday, Nov. 29, 2017, 6-7 p.m., at Tacoma-Pierce County Health Department auditorium (3629 South D St., Tacoma). Download the presentation.
  • Wednesday, Jan. 11, 2017, 6-7 p.m., at Tacoma-Pierce County Health Department auditorium (3629 South D St., Tacoma). Community members learned about the county’s plans to demolish the old Puget Sound Hospital to make way for South Sound 911’s public safety communications center. Co-hosted with Pierce County.

Previously, leaders from South Sound 911 and the Pierce County Council provided briefings about the agency’s plan at several public meetings around the county in spring 2015 and joint meetings with Tacoma-Pierce County Health Department and Pierce County Councilmembers in 2016.


When Pierce County citizens voted in support of public safety in November 2011, South Sound 911 was created as a part of the consolidation or collocation of six 911 centers. To accommodate this integration, a new public safety communications center will be constructed in the coming years.

A facility planning study completed in 2013 helped lead both the Operations Board and Policy Board to approve a plan for collocated police and fire emergency communications on one site. The facility will include space for 911 and police and fire dispatch, a municipal emergency operations center (EOC), administration, records and public counter services. The site will also accommodate generators, fuel and water tanks, a radio tower for the transmission of public safety radio communications, and adequate employee and visitor parking.

Original space estimates included approximately 55,000 sq. ft. for the emergency communications and EOC and approximately 25,000 sq. ft. for  administrative use. The facility will incorporate multi-use concepts for common space, meeting space, and public space. The facility is estimated to cost $65 million.

This approach calls for a stand-alone backup facility in the event South Sound 911 is unable to operate in the primary communications center due to a natural or other disaster.