Public Safety Communications Center

South Sound 911 is constructing a new unified, regional 911 communications center in Tacoma which will serve communities and first responders countywide.

Project Updates

  • Join us at the next community meeting on Aug. 22. Details are below under “Public Meetings.”
  • June 19, 2018 – An update published in the Infobulletin highlighted on-going progress accomplished during the schematic design phase.
  • March 15, 2018 – At a special meeting today, the South Sound 911 Policy Board authorized a contract with CallisonRTKL to design the public safety communications center. The unanimous vote supported a contract which includes schematic design, design development and the preparation of construction documents, as well as consultation during the construction phase. The contract cost is not to exceed $4,015,246.
  • February 22, 2018 – South Sound 911 and Chris Beza of CallisonRTKL provided a project update at a community meeting. Mr. Beza highlighted the work that has been completed since November, and showed a number of site options which were explored. [Download the presentation.] The design team is recommending that South Sound 911 construct a single, three-story building on the site, situated with setbacks required for an essential facility, such as the public safety communications center (PSCC). A taller building, with the potential to adversely impact neighbor views, could be built into the grade of the site to reduce that impact.While neighbors expressed concern about traffic impacts on D Street and Division Lane, attendees were supportive of the work thus far, and were appreciative of the incorporation of their previously collected feedback.Representatives assured attendees that they will be kept informed as the project progresses.
  • November 29, 2017 – South Sound 911 hosted a community meeting with representatives of the architectural and engineering design team. The team fielded questions and comments regarding the PSCC’s pre-design and design phase. See a copy of the presentation and read a recap in the Infobulletin.
  • September 2017 – CallisonRTKL was awarded a contract to perform programming and pre-design architectural and engineering services for the PSCC. The design team comprised of CallisonRTKL, Architects Design Group and TLC Engineering for Architecture.

Public Meetings

  • Wednesday, Aug. 22, 2018, 6-7 p.m. at Tacoma-Pierce County Health Department’s auditorium (3629 South D St., Tacoma). Learn about the progress made during the schematic design phase and see what the exterior of the building may look like.

Notice of any future community meetings will be posted on this website and on South Sound 911 social media. We encourage individuals interested in South Sound 911 to subscribe to news updates, “like” our Facebook page, or follow @SouthSound911 on Twitter.

Persons with disabilities needing a reasonable accommodation for any of these public meetings should call 253-798-2907 or email

Past meetings

  • Thursday, Feb. 22, 2018, 6-7 p.m. at Tacoma-Pierce County Health Department’s auditorium (3629 South D St., Tacoma). Members of the design team discussed preliminary layout options. Download the presentation.
  • Wednesday, Nov. 29, 2017, 6-7 p.m., at Tacoma-Pierce County Health Department auditorium (3629 South D St., Tacoma). Learn about the pre-design and design process and meet members of South Sound 911’s architectural and engineering design team. Download the presentation.
  • Wednesday, Jan. 11, 2017, 6-7 p.m., at Tacoma-Pierce County Health Department auditorium (3629 South D St., Tacoma). Learn about the county’s plans to demolish the old Puget Sound Hospital to make way for South Sound 911’s public safety communications center. Co-hosted with Pierce County.

Previously, leaders from South Sound 911 and the Pierce County Council provided briefings about the agency’s plan at several public meetings around the county in spring 2015 and joint meetings with Tacoma-Pierce County Health Department and Pierce County Councilmembers in 2016.



When Pierce County citizens voted in support of public safety in November 2011, South Sound 911 was created as a part of the consolidation or collocation of six 911 centers. To accommodate this integration, a new public safety communications center will be constructed in the coming years.

A facility planning study completed in 2013 helped lead both the Operations Board and Policy Board to approve a plan for collocated police and fire emergency communications on one site. The facility will include space for 911 and police and fire dispatch, a municipal emergency operations center (EOC), administration, records and public counter services. The site will also accommodate generators, fuel and water tanks, a radio tower for the transmission of public safety radio communications, and adequate employee and visitor parking.

Original space estimates included approximately 55,000 sq. ft. for the emergency communications and EOC and approximately 25,000 sq. ft. for  administrative use. The facility will incorporate multi-use concepts for common space, meeting space, and public space. The facility is estimated to cost $65 million.

This approach calls for a stand-alone backup facility in the event South Sound 911 is unable to operate in the primary communications center due to a natural or other disaster.