How long will it take you to answer my 911 call?

ss911_admin Executive Office

South Sound 911 will answer your call as quickly as possible. In 2017, South Sound 911 answered 90.4% of all 911 calls in 10 seconds or less.

However, call volumes fluctuate depending on the time of day and the time of year — and some would say depending on the phase of the moon! So one thing you can do to help us answer your 911 call is to stay on the line. DO NOT HANG UP, even if you dialed 911 accidentally.

Regardless of how many times the phone rings, we will answer it. Hanging up hinders our ability to answer other 911 lines because we are required to call you back to ensure there is no emergency.