What if the caller doesn’t speak English?

ss911_admin Calling 911

It is helpful if the caller can identify his/her language, so the call taker can request an interpreter. While the call taker connects to the interpreter, the caller should stay on the line.

The caller should tell the interpreter what the emergency is, the location, his/her name, and phone number, and answer any questions the call taker asks through the interpreter.

Our friends at the Toronto Police Service produced a series of short videos in multiple languages which may be helpful: Toronto Police Service videos