South Sound 911 using RapidSOS for better 911 call location accuracy

In an emergency, seconds count. It’s important to know where you are so 911 can direct responders to your exact location to deliver life-saving aid. Now, South Sound 911 can receive more accurate cellular location data for 911 calls the agency receives, using RapidSOS. In Pierce County, where more than 81 percent of 911 calls come from cell phones, the …

Pre-construction community meeting scheduled for Aug. 28

South Sound 911 will host a community meeting in advance of the start of construction of its new public safety communications center (PSCC) at 3580 Pacific Ave. in Tacoma. Interested community members are invited to learn about the project and efforts to minimize construction impacts on neighbors: Wednesday, Aug. 28 6 – 7 p.m. Tacoma-Pierce County Health Dept. Auditorium 3629 …

close-up of South Side 911 logo

With stakeholder support, South Sound 911 readies for a new governance structure, greater regional responsibility, and improved services

South Sound 911 is one step closer to becoming a public development authority, thanks to approval by each of the agency’s six member legislative bodies: the cities of Tacoma, Lakewood, Fife, and Puyallup; Pierce County; and West Pierce Fire & Rescue. While the move to public authority status will not affect any public services, it signifies South Sound 911 is …

Snow-covered shovel with text: "Open at 10 a.m. today"

Delayed opening – Feb. 11

Due to weather, South Sound 911’s public counter will open late today. Business hours for Feb. 11, will be 10 a.m. to 4 p.m. Should this change, new information will be posted on our website and social media channels.

Snow-covered horizontal shovel

Public counter CLOSED due to inclement weather

South Sound 911’s public counter closed early today due to weather conditions and will be closed tomorrow, Saturday, Feb. 9. We expect to reopen for normal business hours on Monday, Feb. 11, at 8:30 a.m. If this changes, we will post a notice on our website and on our social media channels. We apologize for the inconvenience, but your safety …

Man with headset on working dispatch

Text-to-911 not yet available in Pierce County

King County announced today that it began text-to-911 service; however, South Sound 911 reminds callers that text-to-911 is not yet available in Pierce County. South Sound 911 anticipates launching text-to-911 service countywide in February 2019. If callers send a text to 911 in an area without text-to-911 service, they should receive an automatic reply stating the service is not available. …

A dispatcher in the foreground looks at multiple computer screens

South Sound 911 “win-win” partnership with Joint Base Lewis-McChord to enhance public safety collaboration

Public safety collaboration and interoperability in Pierce County will get the “win” when Joint Base Lewis-McChord (JBLM) begins dispatching emergency services using South Sound 911’s regional computer-aided dispatch (CAD) system. The partnership will unite South Sound 911’s 41 local police and fire agencies with the military installation in an effort to provide a more regionalized emergency response system for the …

Vision for new facility unveiled

Find out the latest South Sound 911 happenings in the latest issue of the Infobulletin, including the progress being made toward the design of the new public safety communications center. Infobulletin Vol 06 Issue 03