Executive Staff

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Executive Director

Prior to leading South Sound 911, Deborah Grady was the Public Safety Communications Manager for the Sacramento Police Department and the Executive Director of SNOCOM 911 in Mountlake Terrace, Wash., from 2009‐2015. Read more.

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Deputy Director of Operations

Mark Mears has been in law enforcement since 1983 and in 2015 retired as the Chief of Police with the Fife Police Department. He has worked in all aspects of law enforcement operations and administration and is an active assessor for the Washington Association of Sheriffs and Police Chiefs LEMAP and Accreditation programs. Read more.
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Deputy Director of Support Services

James Duggan joined South Sound 911 in June 2019 after 36 years with the Tacoma Fire Department, including the last seven years as Fire Chief and a member of the City’s Executive Leadership Team. Read more.
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General Counsel

Peter Beckwith has served local government since 2002, including the cities of Tacoma, DuPont, Federal Way and Tukwila. He received his law degree from Seattle University School of Law and his undergraduate degree from Washington State University.
Read more.

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Finance Director

Janet Caveizel has worked in local government finance since 1996. After spending 16 years at the City of Edgewood as their Finance Director, she transitioned to South Sound 911 in November 2011. She has a bachelor’s degree in business administration with a specialization in finance from Central Washington University. She worked for seven years in the private sector prior to moving to local government. Read more.
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Assistant Director, Information Services

Rebecca Hendricks has worked in the public sector since 2005 starting in the City of Lakewood prosecutor’s office as a victim advocate and paralegal. In 2012, Rebecca joined the Washington State Attorney General’s Office as a supervisory paralegal and, in 2013, came to South Sound 911. Read more.

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Assistant Director, Technical Services

Tim Hannah joined South Sound 911 full-time in October 2015. He had been the Communications Center Manager for the City of Puyallup’s Communications Center (CityComm) since 2009. Prior to that, he worked for the Washington State Patrol from 1994 to 2009 primarily in the Communications Division serving as a Communications Officer, CAD System Administrator and Communications Supervisor. Read more.

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Communications Center Director

Scott Hamel has nearly 25 years of public safety communications experience. As South Sound 911’s Communications Center Director, he oversees Law Enforcement Communications, the agency’s primary public safety answering point (PSAP). Read more.

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Human Resources Director

Cynthia Shaffer, PHR, SHRM-CP, joined South Sound 911 in September 2010 and has over 25 years of human resources management experience in public and private organizations. She earned a Master of Arts degree in Human Resources Development from Webster University, a Master of Education from the University of Illinois, and a Bachelor of Arts in Psychology from Metropolitan State University of Denver. Read more.