What information will I need to provide when I call 911?
The address/location, what the problem is (why help is needed), your name, and other details the call taker may ask for including license plate numbers and person or vehicle descriptions.


- Stay calm.
- Answer questions concisely, accurately and coherently.
- Help is being dispatched while you are on the line.
- The call taker may keep you on the line and continue asking questions until help arrives.
- Let the call taker guide the conversation.
- Know where you are and/or what is nearby.
- You cannot send a text or video message to 911 or the non-emergency number.

Show All Answers

1. What information will I need to provide when I call 911?
2. What if the caller doesn't speak English?
3. Can I text 911?
4. How long will it take you to answer my 911 call?
5. When should I use the non-emergency number?
6. When should I call 911?
7. What do I do for emergency assistance if there's no phone service?
8. What if I accidentally dial 911?
9. Is help sent after I hang up?
10. When will South Sound 911 offer text-to-911 service?
11. If I call 911 from my cell phone, do you know where I’m at? What if I’m hiking or out in the wilderness?
12. Are there any times I should not call 911?
13. How do I get a copy of a 911 call?
14. How many emergency/non-emergency calls does South Sound 911 receive each year?
15. How can I request a presentation about 911 or South Sound 911 for my group/organization?