When should I use the non-emergency number?
The non-emergency number is available 24-hours a day and can be used when there is no immediate threat or danger.

Examples of when you should call the non-emergency number:

• Your house or car was broken into, but you did not witness the incident.
• Your runaway child has returned home.
• You need to add additional items to your burglary report, which you previously reported.
• Your car or bicycle was stolen sometime during the day/night.

We have two 911 centers with their own non-emergency numbers:

If calling from within the city limits of Bonney Lake, Fife, Milton, Puyallup and Sumner (and are served by those respective police departments) call 844-821-8911 (toll-free).

In all other areas of Pierce County call 253-798-4721 or 800-562-9800.

Show All Answers

1. What information will I need to provide when I call 911?
2. What if the caller doesn't speak English?
3. Can I text 911?
4. How long will it take you to answer my 911 call?
5. When should I use the non-emergency number?
6. When should I call 911?
7. What do I do for emergency assistance if there's no phone service?
8. What if I accidentally dial 911?
9. Is help sent after I hang up?
10. When will South Sound 911 offer text-to-911 service?
11. If I call 911 from my cell phone, do you know where I’m at? What if I’m hiking or out in the wilderness?
12. Are there any times I should not call 911?
13. How do I get a copy of a 911 call?
14. How many emergency/non-emergency calls does South Sound 911 receive each year?
15. How can I request a presentation about 911 or South Sound 911 for my group/organization?