What if the caller doesn't speak English?
It is helpful if the caller can identify his/her language, so the call taker can request an interpreter. While the call taker connects to the interpreter, the caller should stay on the line.

The caller should tell the interpreter what the emergency is, the location, his/her name, and phone number, and answer any questions the call taker asks through the interpreter.

Our friends at the Toronto Police Service produced a series of short videos in multiple languages which may be helpful: Toronto Police Service videos

Show All Answers

1. What information will I need to provide when I call 911?
2. What if the caller doesn't speak English?
3. Can I text 911?
4. How long will it take you to answer my 911 call?
5. When should I use the non-emergency number?
6. When should I call 911?
7. What do I do for emergency assistance if there's no phone service?
8. What if I accidentally dial 911?
9. Is help sent after I hang up?
10. When will South Sound 911 offer text-to-911 service?
11. If I call 911 from my cell phone, do you know where I’m at? What if I’m hiking or out in the wilderness?
12. Are there any times I should not call 911?
13. How do I get a copy of a 911 call?
14. How many emergency/non-emergency calls does South Sound 911 receive each year?
15. How can I request a presentation about 911 or South Sound 911 for my group/organization?