Law Enforcement Communications
South Sound 911’s two law enforcement communications centers are currently staffed by approximately 130 full-time, highly-trained professionals who collectively work to support the answering of over 920,000 calls annually and the dispatching of officers from 19 law enforcement agencies, 24 hours a day, seven days a week.
When you call a law enforcement communications center, a communication officer (CO) or communication support officer (CSO) answers your call; a CO answers incoming emergency 911 calls, while a CSO handles non-emergency calls. While you are on the line with the CO or CSO, that call taker relays relevant information to a dispatcher who communicates with officers in the field. The dispatcher provides officers with information they need to respond to your call for assistance.
From the call to the response, it is a well-oiled and modern system utilizing computer-aided dispatch (CAD) to facilitate communications between the CO or CSO, dispatcher, and law enforcement, as well as VHF, 700 MHz and 800 MHz radio.
South Sound 911 currently operates two law enforcement communications center. The largest, currently known as the South 35th Street Communications Center, is based in Tacoma and serves 14 law enforcement agencies, including the three largest agencies in the county: the Tacoma Police Department, the Pierce County Sheriff's Department and the Lakewood Police Department. The Eastside Communications Center is based in Puyallup and serves five police agencies: the Bonney Lake, Fife, Milton, Puyallup and Sumner Police Departments.
For a list of the 19 law enforcement partner agencies served by South Sound 911, please visit the Links & Resources page.
Requesting Copies of 911 Calls
State law requires that South Sound 911 keep recordings of 911 calls for 90 days. The public may request copies of specific 911 calls by submitting a Public Records Request. The request will be reviewed in accordance with applicable public disclosure laws and the requestor will be notified by email when the record is available for download via the Records Portal.
File a Police Report
Please use the online reporting system to report non-emergency lost property, theft, vandalism or vehicle prowl which occurred in Lakewood, Roy, Ruston, Sumner, Tacoma, University Place, or unincorporated Pierce County.
Do NOT use this system to report emergencies, in-progress crimes or previously reported crimes.